Showcasing Professional Achievements and Skills
Leadership & Experience
I believe strong leadership is built on clarity, trust, and follow-through—and that work can be challenging and enjoyable at the same time. I lead by setting clear expectations, creating structure where it’s needed, and giving teams the tools and confidence to succeed. I’m hands-on, people-centered, and deeply invested in building environments where accountability, engagement, and performance coexist.
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I’ve always believed that when people understand the “why” and feel supported, they take ownership of the results. I often incorporate friendly competition, games, recognition, and experiential learning to drive adoption and keep teams energized—because when work feels meaningful and engaging, results follow.
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“You don’t have to choose between results and culture. The strongest leaders build both.”
Career Experience Overview
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10 years leading Fixed Operations in OEM-aligned environments
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6 years in Service Advisor and Assistant Service Manager roles
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3 years in automotive sales
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3 years across accounting, inventory, incentives, and administrative operations
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2 years in automotive liability claims (non-injury)
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1 year Call Center Management & Technician Apprentice Program
Brand Experience & Adaptability
Working across a wide range of OEM brands has shaped me into a flexible, well-rounded leader who understands that success is never one-size-fits-all.
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Each manufacturer brings distinct standards, cultures, and expectations. My experience spanning luxury, import, domestic, and powersports environments has strengthened my ability to adapt quickly—without compromising integrity, accountability, or performance.
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I understand how to respect and protect brand identity while aligning teams, processes, and performance to what each OEM values most.
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That adaptability allows me to move seamlessly between environments, establish credibility quickly, and deliver consistent, measurable results—regardless of brand, market, or operational model.
Leadership Snapshot
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Leadership Style: People-first, data-informed, execution-driven
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Strengths: Process design, technology adoption, culture building
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Known For: Turning complexity into clarity and teams into top performers
Driving Performance
In multiple underperforming service departments, I introduced simple structure paired with team engagement—clear expectations, visible performance tracking, and friendly competition through contests and recognition.
By creating clarity, ownership, and momentum, teams quickly shifted from reactive to accountable, resulting in improved morale, stronger CSI, and sustained increases in productivity and profitability.
Ducker Carlisle | Technician Satisfaction Survey | Key Highlights
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Recognized in the Ducker Carlisle nationwide technician satisfaction survey for achieving one of the highest management scores among participating dealerships
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Survey results highlighted effective leadership practices supporting technician satisfaction, engagement, and retention—key drivers of network stability and performance
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Demonstrated alignment between leadership approach, operational structure, and OEM expectations
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Technician Talent Development & Workforce Initiatives
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Hosted and led multiple hiring and job fairs across various locations, including high schools and vocational schools, actively engaging future talent and representing dealership operations through confident, effective public speaking.
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Demonstrated strong public speaking and presentation skills while promoting automotive career pathways, apprenticeship opportunities, and organizational culture to diverse audiences.
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Led the Technician Apprentice Program for a large automotive group, overseeing end-to-end program execution and long-term workforce development strategy.
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Managed apprentice placement, probationary period evaluations, performance reviews, and progression planning.
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Coordinated mentor and master technician assignments to ensure proper coaching, skill development, and retention.
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Partnered with a retired automotive instructor to design and deliver structured technical training aligned with dealership and OEM standards.
