Impact & Recognition

Led fixed operations during a period of significant turnaround, driving a 53% increase in annual gross revenue from $4.9M to $7.5M

Helped elevate the dealership from bottom-tier performance to Mercedes-Benz “Best of the Best” recognition 

Built consistent, OEM-aligned service and parts processes that improved execution, accountability, and long-term stability

Nominated and selected as one of only 13 members nationwide to serve on the MBUSA Technical Advisory Board, and one of just two Service Managers included

Served as the voice for the Western Region, representing dealer service operations and field realities directly to MBUSA leadership

Partnered with MBUSA engineering, technical operations, and field teams to provide dealer-level input on diagnostics, repair execution, tooling, and technician efficiency

Contributed practical, real-world feedback to help close gaps between OEM strategy and dealership execution, improving scalability and service performance across the network

Won a week-long Alaska deep sea fishing incentive trip for exceeding OEM-set performance objectives

Drove significant growth in wiper blade, filter, and brake pad sales through advisor coaching, consistent presentation, and value-based selling

Aligned service drive behavior with OEM objectives while maintaining customer trust, safety-focused recommendations, and brand standards

Scaled Sprinter operations from $50K to $450K per month, building a fleet-focused commercial service model that delivered approximately 800% growth in monthly gross profit

Established Sprinter-specific processes, staffing, and workflows that supported high volume while maintaining GPP, exceeding industry benchmarks

Expanded and retained fleet and commercial relationships, creating a sustainable, OEM-aligned Sprinter operation with consistent throughput and profitability including Amazon and FedEx​

Created and implemented an extensive tire training program for service advisors, improving product knowledge, confidence, and consistency in tire presentation

Exceeded Dealer Tire performance goals, earning on-site support from a Dealer Tire representative on the service drive at no cost

Selected for a Dealer Tire trip to the Bahamas in recognition of outstanding performance

Exceeded tire sales objectives by 40%

Drove 23% YOY gross growth and improved CSI to 967+ as Audi Service Manager

Expanded technician capacity and built a training-to-promotion pipeline for advisors

Earned Top Dealer Western Region CSI and #2 Advisor nationally for Audi CSI

Promoted through multiple roles, bringing full-dealership operational expertise

​Audi Twin Cup Knowledge Competition Winner, awarded for top-tier Audi brand knowledge and operational excellence.